Federal Student Aid’s coronavirus disease 2019 (COVID-19) information page is located at StudentAid.gov/coronavirus. The page includes information about relief to student loan borrowers, including those who have defaulted on their federal student loans. Please visit the page regularly for updates.

President Trump signed the CARES Act on March 27, 2020, which will provide additional flexibilities related to COVID-19. Websites and systems are being updated as quickly as possible to reflect changes in the law. We appreciate your patience.

CRI strives to help consumers by presenting specific debt type common questions by clicking on the applicable debt type below. We encourage you to contact us by your preferred means – email or calling one of our helpful representatives.  Our goal is to assist consumers in finding a solution to their delinquent debts placed with CRI.

Student Debt

We work with multiple student debt types including federal student loans, private lender student loans and institutional debts. Please note the federal loans offer programs for you regardless of your income or employment status. We encourage you to listen to the presentations and we stand ready to help.

Healthcare Debt

Please listen to the presentations to answer common questions. We understand you may be experiencing financial difficulties or are focused on recuperation from an illness. We are available to assist you in repaying the outstanding balance.

Government Debt

Whether you owe a state taxes or other debt, county taxes, assessments, fines or fees, or debts owed to a city such as fines, tickets or fees – we are here to help you. Please go to the government page and listen to the presentations.

Financial Services Debt

CRI works on helping you to repay credit card delinquencies, private loans, and bank or credit union debts. These presentations will answer key questions. We are available to help you.

Retail Debt

We suggest you listen to the presentations on this page if you owe a debt to a retail business, retail credit card or services provided by a business. You can communicate with us via email, telephone call or make a payment online.

Telecom Debt

For individuals who have delinquent debts for cell phone, cable TV or internet, please listen to the virtual agent presentations. We offer multiple ways to for you to contact us or resolve your account online.