Federal student loan collection activities resume after Sept. 30. Visit Federal Student Aid’s coronavirus (COVID-19) web page at StudentAid.gov/coronavirus for borrower information, including for those who have defaulted on their federal student loans.

We Are Here To Help You

Welcome to our Healthcare Debt informational web page. Our goal is to help you find a satisfactory solution to repayment of your medical bill placed for collection with Central Research Incorporated.

If you wish to communicate specifically about your account, please contact our office.  For your convenience, please click on CONTACT listed below for options to communicate with our office by department.  Our staff is dedicated to helping you by explaining your choices so you may decide the best resolution.  We also wish to inform you – This communication is from a debt collector.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

If you wish to make a payment online, please click on the make a payment button.

Healthcare Debt Contacts

For all healthcare debt inquiries:
479-419-5456
8am to 5pm CT Monday-Friday.
Additional Contacts

Frequently Used Forms

None at this time

Frequently Asked Questions

Welcome to our healthcare debt informational web page. Our goal is to help you find a satisfactory solution to repayment of your medical bill placed for collection with Central Research Incorporated.

If you wish to communicate specifically about your account, please contact our office.  For your convenience, please click on CONTACT listed above for options to communicate with our office by department.    Our staff is dedicated to helping you by explaining your choices so you may decide the best resolution.

If you wish to make a payment on line, please click on the make a payment button.

Thank you

If you believe your insurance has not paid their part of your bill, we suggest contacting your insurance carrier to see if the claim has been paid.  If not, we can help you file for insurance reimbursement by calling our office.  Our insurance specialist can help you submit a new claim.  Please keep in mind you may have a limited time to file for insurance payment.

If the insurance has paid, but the balance is larger than expected we will work with you to establish an affordable monthly payment plan.  Our representatives are dedicated to helping you through this process.

The best place to start is with your health insurance company. They typically have online records of all your medical bills and how much is paid by them and what is your responsibility.  You can also call them to get help in explaining your benefits.  If you think there is an error, ask them for guidance and please contact our office so we may inform your provider.

If your insurance company recommends filing a new or amended claim, our insurance specialist can assist you to refile with your insurance carrier.

Most healthcare providers have special programs for patients that have low income.  For hospitals, this is typically called charity care.

If your account is being serviced by Central Research, please contact our office to assist you.  Our representatives will help you by explaining your options and to determine if you are available for one of these special programs.

Yes, please select the Contact option above for additional communication options.  Please take note, personal information may be exchanged so ensure you are communicating by a method that is personal and private to your use.  If you email Central Research, we assist you in using a secure encrypted exchange of information.

Our friendly representatives are available to help you using any method you select including by telephone.  Please do not hesitate to contact Central Research as we are sincere in our desire to help you find the best solution to resolving your delinquency.

Yes, while our representatives are available to help you, we do offer other methods.  You can always mail a payment to our office.  If you prefer to pay online, please click on the Make a Payment button above to be taken to our secure payment website.  To logon, use the account number on the first letter we sent to you.

Or, for your convenience, please click on CONTACT listed above for options to communicate with our office by department.   Our staff is dedicated to helping you by explaining your choices so you may decide the best resolution.

For your protection, you will be asked to confirm your identity when contacting Central Research.

Yes, we are here to help you and monthly payments can be made by visiting our payment website clicking on Make A Payment, or you may telephone our office at the toll free telephone number listed above under Contact.

If you cannot afford the minimum payment offered online, please call our office and we may be able to offer you a temporary payment program to fit your circumstances.

Please go to our Contact page for options on contacting our office.  We ask that you explain the reason for your dispute including information supporting your dispute.  Please put dispute in the subject line to classify your inquiry.  Our staff will acknowledge your communication and please keep in mind it may take time to review and obtain information regarding your dispute.  We will respond once the information is received.

If your dispute is of an urgent issue, please call our toll-free office Line to provide personal assistance.

It is also important to note the most common disputes for healthcare debt are related to the amounts paid by insurance and the charges from the hospital, the doctor and or other related charges.  Please check with your insurance carrier to see what has been submitted and the amounts paid by insurance.  We also note that healthcare insurance deductibles have increased causing some concern as to the amount of patient responsibility.

C.R.I will work with you in repaying the amount that is due after the dispute has been resolved.