Federal student loan flexibilities for the COVID-19 emergency have been extended at least through September 30, 2021. We are updating our websites and systems as quickly as possible to explain the types of relief now available for federal student loans held by the Department of Education. We appreciate your patience.  Visit for updates.

Services - CRI Consumer ServicesCentral Research, Inc. (CRI) provides collection services to major market sectors with dedicated trained representatives to assist consumers. We strive to provide assistance in helping consumers resolve outstanding debts placed by creditors with CRI. Our experience in communicating with consumers in a professional manner while maintaining data security to protect sensitive consumer information is a key part of our services.

Please call our toll-free telephone number for help.  Additionally, if you prefer to communicate by email, government data security requires we must communicate by encrypted email. To establish a secure email, you will need to call our office or send CRI a letter providing your email address.  We will send an email invitation to establish a secure encrypted email process.


Our staff is trained to offer help to consumers as they determine how to best resolve their outstanding balance.