Federal Student Aid’s coronavirus disease 2019 (COVID-19) information page is located at The page includes information about relief to student loan borrowers, including those who have defaulted on their federal student loans. Please visit the page regularly for updates.

President Trump signed the CARES Act on March 27, 2020, which will provide additional flexibilities related to COVID-19. Websites and systems are being updated as quickly as possible to reflect changes in the law. We appreciate your patience.

Services - CRI Consumer ServicesCentral Research, Inc. (CRI) provides collection services to major market sectors with dedicated trained representatives to assist consumers. We strive to provide assistance in helping consumers resolve outstanding debts placed by creditors with CRI. Our experience in communicating with consumers in a professional manner while maintaining data security to protect sensitive consumer information is a key part of our services.

Please call our toll-free telephone number for help.  Additionally, if you prefer to communicate by email, government data security requires we must communicate by encrypted email. To establish a secure email, you will need to call our office or send CRI a letter providing your email address.  We will send an email invitation to establish a secure encrypted email process.


Our staff is trained to offer help to consumers as they determine how to best resolve their outstanding balance.